Start Your Glow Routine
Frequently Asked Questions
Orders
Orders are processed within 1 to 3 business days. Orders placed on weekends or holidays will be processed on the next business day.
We process orders quickly, so we cannot guarantee changes or cancellations once an order has been placed. Please contact us as soon as possible and we will do our best to assist.
Yes. Once your order ships, you will receive a confirmation email with tracking details.
Shipping
Standard shipping typically takes 3 to 7 business days. Expedited options may be available at checkout.
We offer free standard shipping on orders over $75 within the United States.
At this time, we only ship within the United States. We plan to expand to additional regions in the future.
Returns
We accept returns on eligible items within 14 days of delivery. Items must be unused, unopened, and in their original packaging. Read more
To request a return, please contact us at hello@glowroutinelab.com with your order number and reason for return. If approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Skincare Guidance FAQs
You can explore our collections by skin concern or use our Find Your Routine feature to receive personalized recommendations.
Yes. We source products from trusted Korean and Japanese brands and authorized distributors to ensure authenticity and quality.
Yes. Our products are selected to work well individually or as part of a routine. We recommend introducing new products gradually, especially if you have sensitive skin.
Many of our products are selected with sensitive skin in mind. We recommend reviewing ingredients and starting with gentle formulations if you are prone to sensitivity.
General
You can reach us at hello@glowroutinelab.com or through our contact form. We aim to respond within 24 to 48 business hours.
At this time, we provide support via email to ensure efficient and organized customer service.
Yes. You can use our Find Your Routine feature to receive guidance based on your skin type and concerns.
Glow Routine Lab
Glow Routine Lab is built on thoughtful curation and a structured approach to skincare, helping you find products that support your skin over time.
If you have additional questions, feel free to reach out. We’re here to help.